Once your order has been dispatched you will receive a shipping confirmation email with tracking. If your order includes a preorder item, you will receive a shipping confirmation for all items when the preorder item arrives as we do not split-ship.

For domestic shipping, we use Australia Post's carbon neutral delivery with parcel post and express post. 

We dispatch orders from Australia within 1-3 business days of orders being placed. Please check your tracking for the most accurate delivery estimate to your area from Australia Post. Some delivery delays through all carriers are to be expected currently due to covid-19 impacts. Please contact us if you need any assistance with your parcel's tracking.

Items available for preorder will specify the anticipated delivery date on the individual product page description. Any orders that have a combination of in-stock items alongside preorder items will be held to ship together at the time of preorders arriving. If you would like to purchase something on preorder as well as something to receive now, we recommend placing two separate orders so that items in-stock will be fulfilled and dispatched to you immediately, and the preorder item will be sent at its later arrival date.

Please email hello@foileskincare.com with your name and order number and we will be happy to assist you.

Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Shop Pay.

We currently ship to Australia, New Zealand, United States & Hong Kong.

In order to have the lowest environmental impact we endeavour to use as little unnecessary packaging to send out your orders. Orders will arrive in a plain cardboard box which can be recycled.

We do not offer refunds or exchanges unless the item is deemed faulty. Refunds on faulty products must be within 14 days.

No. All Foile skincare are cruelty free, vegan and not tested on animals.

Our skincare is developed and manufactured in Melbourne (Australia) with ingredients harvested from around the world. Our face oils are grown in Australia.

A number of products contain natural plant, marine and mineral ingredients, always check our product ingredients lists to ensure that it is free of all ingredients that may aggravate your skin. If unsure or new to Foile Skincare we always recommend a patch test before use.

A number of our products do contain nut oils. Always read ingredient lists carefully and we recommend patch testing products before use.

Yes, all our products are refillable. Simply purchase a refill pouch to replenish your original product. As Foile products are clean with minimal preservatives, we recommend washing your bottles with warm soapy water and allowing to air dry in between refilling.

Our boxes (product box & shipping box) can be recycled in your kerbside recycling bin in Australia or composted at home. The lid, pump, signature bottle, refill pouches can be returned to us via our returns program or dropped off to your local TerraCycle drop off point. We recommend refilling our products to keep enjoying them for years to come.

Our products are 100% free from parabens and sulphates. Our skincare contains natural preservatives which are necessary for stabilising and protecting against the growth of bacteria. Learn more about our ingredients here.

Once opened, we recommend using the product within 3 months. Unopened products have a shelf life of up to 12 months. Our Jojoba and Hemp oil have a self life of up to 24 months. Store in a cool, dry place, away from direct sunlight and below 30 degrees. Ensure the lid is tightly closed after using.

Hemp if your skin is prone to redness, dermatitis or feeling extra dry. Jojoba if your skin is on the more oily side or suffers from breakouts.

All Foile products are suitable for sensitive skin. For extra sensitive skin we recommend our Hemp orJojoba Oils. Our skincare is free from harsh ingredients that may be irritating to sensitive skin however with any new product we always recommend patch test 24 hours prior to full use.

A face oil should be applied after you apply a serum or moisturiser. Serums and moisturisers tend to be the thinnest and deliver the active ingredients straight into the skin. An oil can penetrate serums and moisturisers.

Face oils can be applied morning and night. If applying face oil in the morning apply after SPF and before make-up. If applying a face oil at night apply directly after cleansing or after your serum/moisturiser.

Non-comedogenic oils such as hemp seed and jojoba do not clog your pores. Face oils will not clog your pores unless comedogenic such as coconut, palm, soybean or flax. This is why we recommend coconut for the body though it technically can be used for the face if you would like. It is great to remove make up when followed with a cleanser.

Jojoba Oil is a wax ester produced from theSimmondsia chinensis(jojoba) plant which shares the same molecular structure to our own skin’s sebum making this a great oil for nourishing and restoring balance to the skin. Packed full of vitamins A, E and D, as well as antioxidants and essential fatty acids. Jojoba is also naturally antibacterial and anti-inflammatory, helping to calm the skin.

Hemp Seed Oil has high levels of omega fatty acids 3, 6 and 9, vitamin E and amino acids. These extremely soothing ingredients help in the natural repair of the skin’s barrier, making the skin better at retaining moisture. Hemp Seed Oil is also an emollient, meaning your skin will stay beautifully hydrated and plump.